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To strengthen our IT team at the Waldshut-Tiengen site, we are looking for an

IT Service Desk Agent (m/f/d)

Our IT team will continue to grow with you! As an IT Service Desk Agent, you will work with a cutting-edge IT system and be responsible for receiving, coordinating and resolving incidents and service requests in 1st level support. You will monitor the ticketing process from receipt to completion and will be supported by 2nd level support.

Your tasks

  • Collaboration in the central service desk (1st level), which supports approx. 350 employees at all locations internationally
  • Responsibility for application management for certain business applications
  • Writing articles, instructions and checklists in the knowledge database
  • Supporting users in dealing with Windows, MS Teams, Microsoft365 and the responsible business applications responsible business applications

Your profile

  • You have completed training as an IT specialist (m/f/d), IT systems management specialist (m/f/d) or have an equivalent qualification
  • First professional experience in IT support
  • In-depth knowledge of MS Teams and Microsoft365
  • Independent, structured and solution-oriented way of working
  • Team player and good communication skills
  • Willingness to travel internationally (approx. 5-10%)
  • Written and spoken German and English

Why BBC Cellpack 

  • Changes only possible in exceptional cases
  • Varied work and a lot of creative freedom
  • A crisis-proof permanent employment relationship
  • On top 13th monthly salary and vacation pay
  • Flexible working hours with the option to work from home (20%)
  • 30 days vacation - Corporate benefits
  • Events such as ski and hiking day, summer party, etc.
  • Attractive social benefits and full accident insurance (professional + private)
  • Use of job bike and subsidy for job ticket (for bus and train)
  • Free e-charging stations for e-cars and e-bikes

BBC Cellpack GmbH

Do you have any questions? Do not hesitate to contact us directly.

+49 7741 6007-0